Management Training Courses
Are you the manager of a team handling customer requests, delivering a service or processing transactions? Are you firefighting urgent tasks, do some of your customers experience delays or errors, are your team struggling with a backlog or spikes in workload?
If this resonates with you, then you will value our training course which equips managers with the skills and tools to overcome these operational challenges. The training will give you the confidence to lead your team effectively and improve team performance.
Delivered in an engaging and practical format, our training covers:
- Improving customer experience and reducing customer effort
- Saving staff time and reducing costs through process improvements
- Enhancing team communication and collaboration
- Increasing team capacity and skills
- Techniques to manage your time and reduce stress
